Shipping and Returns
Due to the current outbreak of the pandemic, we are adjusting our delivery options for online orders.
- HK Post: expected delivery delay due to limited operation hours of the post office, not recommend for urgent deliveries.
- SF express: all to-door deliveries suspended by courier SF express from 5/3. For SF deliveries, please input SF pick-up location or SF Locker as the shipping address for self-pick up.
SF Store: https://bit.ly/3IJXBDE
SF Service Partner: https://bit.ly/3ILebmE
SF Locker: https://bit.ly/3tuU4Tj
We hope for your understanding and apologies for the inconvenience.
We are happy to ship homewares internationally. Please add items to your cart and then your delivery location to see delivery charges.
International customers are required to pay any import duty, foreign taxes or fees payable upon importation of their order into the destination country.
Delivery is between 2-7 business days depending on your location. We ship via FedEx / DHL Express so you will receive a tracking number and have your order in no time!
Furniture and Heavy/Bulky Items: we currently don't offer international shipping for these items, but we can organise a quotation for you if needed.
Accessories & Small Items Standard Shipping
Light Goods Shipping
Heavy Goods Shipping
Large Goods Shipping
Orders over US$300 *
*On soft accessory orders only (excluding furniture and ceramics)
Local Orders (Hong Kong)
For shipping, please add items to your cart and then enter your address to see delivery charges.
Please allow 1-3 days after order has been placed to be packaged and sent. Expect courier deliveries within 2-5 business days, if for some reason there is a delay we will inform you beforehand. All orders will come with a tracking number.
For urgent shipments and special requests please let us know so we can make sure your order will arrive in time, best to contact before your place your order.
Accessories & Small Items Standard Delivery
Light Goods Delivery
Orders over HK$2,300
Click & Collect (Pick-up instore here)
Furniture and Heavy/Bulky Items
At Thorn and Burrow our furniture will be delivered direct to your home by our movers.
We will send you an email confirmation with the exact cost depending on your location, usually the costs are between HK$300-500. Extra charges for stairs.
All delivery charges are paid upon delivery.
FREE FURNITURE DELIVERY OVER HK$15,000 for Hong Kong Island, Kowloon & New Territories
Once you place your order online, we will send you an email acknowledging the receipt of your order.
When you place an order for furniture, you will receive a second email within 2 working days to confirm your order and the delivery date and fee.
Our Delivery Procedure
You must be at home to accept delivery; we cannot leave the goods otherwise.
Our Customer Service Department will email you in advance to confirm the delivery date and time with you.
Orders of in-stock items may be canceled if you contact us before they are dispatched. Once they are en route, return and exchange policies apply.
Returns and Exchanges
These are amazing deals, but no refunds, exchanges only. Returns, exchanges or credits are on case-by-case basis.