Free Worldwide Shipping On Accessory Orders Over USD$350
Adjusted delivery arrangement due to COVID19

Due to the current outbreak of the pandemic, we are adjusting our delivery options for online orders.
- HK Post: expected delivery delay due to limited operation hours of the post office, not recommend for urgent deliveries.
- SF express: all to-door deliveries suspended by courier SF express from 5/3. For SF deliveries, please input SF pick-up location or SF Locker as the shipping address for self-pick up.

SF Store: https://bit.ly/3IJXBDE
SF Service Partner: https://bit.ly/3ILebmE
SF Locker: https://bit.ly/3tuU4Tj

We hope for your understanding and apologies for the inconvenience.

香港第五波新冠疫情嚴峻,本店目前需實行特別送貨安排,直至另行通知:

- 香港郵政:疫情期間,郵政派遞服務或會有所延誤。建議急件請選擇其他送貨方法。
- 順豐速遞:隨著疫情進一步加劇,順豐由2022年3月5日起暫停上門收派服務,直至另行通知。如選擇此送貨方法,客戶需於順豐超過1,000個網點包括順豐營業點、順豐站、順豐合作點及順便智能櫃使用自取服務。

本公司會繼續與大家攜手共同抗疫,衷心感謝客戶對公司的信任及體諒。

International Orders

We are happy to ship homewares internationally. Please add items to your cart and then your delivery location to see delivery charges.

International customers are required to pay any import duty, foreign taxes or fees payable upon importation of their order into the destination country. 

Delivery is between 2-7 business days depending on your location. We ship via FedEx / DHL Express so you will receive a tracking number and have your order in no time!

Furniture and Heavy/Bulky Items: we currently don't offer international shipping for these items, but we can organise a quotation for you if needed.

 Accessories & Small Items  Standard Shipping 

 USD$20

 Light Goods Shipping  

 USD$40

 Heavy Goods Shipping 

 USD$60

 Large Goods Shipping

 USD$93

 Orders over US$300 *

  FREE

 

*On soft accessory orders only (excluding furniture and ceramics)

Local Orders (Hong Kong)

For shipping, please add items to your cart and then enter your address to see delivery charges.

Please allow 1-3 days after order has been placed to be packaged and sent. Expect courier deliveries within 2-5 business days, if for some reason there is a delay we will inform you beforehand. All orders will come with a tracking number.

For urgent shipments and special requests please let us know so we can make sure your order will arrive in time, best to contact before your place your order. 

 Accessories & Small Items  Standard Delivery  

 HK$20-50 

 Light Goods Delivery 

 HK$100

 Orders over HK$2,300  

 FREE

 Click & Collect (Pick-up instore here)  

 FREE

 

Furniture and Heavy/Bulky Items

At Thorn and Burrow our furniture will be delivered direct to your home by our movers.
We will send you an email confirmation with the exact cost depending on your location, usually the costs are between HK$300-500. Extra charges for stairs.
All delivery charges are paid upon delivery.

FREE FURNITURE DELIVERY OVER HK$15,000 for Hong Kong Island, Kowloon & New Territories

 

Delivery Confirmation:

Once you place your order online, we will send you an email acknowledging the receipt of your order.
When you place an order for furniture, you will receive a second email within 2 working days to confirm your order and the delivery date and fee.

 

Our Delivery Procedure

You must be at home to accept delivery; we cannot leave the goods otherwise.

Our Customer Service Department will email you in advance to confirm the delivery date and time with you. 

Cancelling  

Orders of in-stock items may be canceled if you contact us before they are dispatched. Once they are en route, return and exchange policies apply. 


Returns and Exchanges

These are amazing deals, but no refunds, exchanges only. Returns, exchanges or credits are on case-by-case basis.