Refund policy
No returns or refunds — exchanges only
We do not accept returns for refunds. Exchanges are available for defective or damaged items only, for the same item.
Exchange eligibility
Our exchange policy lasts 30 days from purchase. After 30 days, we cannot offer an exchange.
To request an exchange, please provide a receipt or proof of purchase. The item must be unused, in its original packaging and in the condition you received it.
Sale items
Sale items cannot be refunded or exchanged.
Items excluded from exchanges
- Perishable goods, including food, flowers, newspapers and magazines.
- Intimate or sanitary goods.
- Hazardous materials, flammable liquids or gases.
- Gift cards.
- Downloadable software products.
- Some health and personal care items.
How to request an exchange
Email hello@thornandburrow.com to discuss a defective or damaged item before sending it back. Please do not send your purchase to the manufacturer.
Exchange address
Thorn & Burrow
Shop 4, 1/F
30 High Street, Sai Ying Pun
Hong Kong
Shipping for exchanges
You are responsible for the shipping costs of sending an item back for exchange. Shipping costs are non-refundable.
The time it takes for your replacement item to reach you depends on your location.
For items valued over US$100, consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee receipt of items sent back to us.
This policy does not affect any rights you have under applicable law.